Your enquiry goes straight to our team and we reply within one business day, usually sooner. We read everything you send, so the more detail you share, the more useful our first response will be.

If it looks like a good match, we will invite you to a free 30 min intro call to talk through your goals, timeline and what you need.

After the call we recommend the best way forward and, where it makes sense, send a written Scope of Work with the deliverables, timeline, team and price. If we are not the right fit, we will tell you honestly and point you towards someone who is.

Yes. The 30 min intro call is free and comes with no obligation. It gives us a chance to understand your business, hear what you want to achieve and answer your questions, and it lets you see how we work before you decide anything.

There is no hard sell. If we can help, we will explain how. If we can't, we will say so.

You will speak directly with the Founder and CEO of Orbix Design, not a salesperson or an account manager. You get straight answers from the person who runs the studio.

Not much. You don't need a formal brief to get started. A link to your current website, a Figma file, a few rough notes or just an idea is plenty.

We will ask the right questions on the call, help you pin down what matters most and suggest sensible next steps. A proper brief comes later, and we go through it together and have you sign it off before any work begins.

Of course. Many projects involve unreleased products, internal roadmaps or sensitive business details, and we are happy to sign an NDA before you share anything. Just mention it in your enquiry or at the start of the call and we will arrange it.

Looking after your information carefully is part of how we build trust, from the first message through to final delivery.

Once you have approved the proposal, we aim to kick off within 3 business days, depending on the size of the project and our current availability.

If you have a launch date or tight deadline, tell us on the intro call. We will be honest about what is achievable, suggest the quickest practical route and write your deadline into the Scope of Work.

Yes. Priorities change, funding rounds slip and roadmaps shift, so our monthly support is built to flex with you rather than lock you into a long contract.

To pause, let us know 14 days in advance. We will finish any work in progress, organise your project files and hand everything over so your team can carry on where we left off. When you are ready to come back, we restart without rebuilding context or onboarding a new team.

You can also upgrade, downgrade or cancel as your business evolves, so what you pay always matches what you need right now.

Absolutely. Plenty of clients begin with something focused, such as a landing page, website refresh, brand update, pitch deck, AI chatbot or customer survey, before committing to anything bigger.

A smaller first project lets us find our rhythm: how we communicate, how feedback is handled and how work is delivered, all with a modest upfront commitment.

If it goes well, scaling up is straightforward. We will already know your product, customers and goals, so you can move into larger projects or ongoing monthly support without starting from scratch.

Everything begins with the free 30 min intro call. Beforehand we look over anything you have shared, such as your website, product or a rough brief, so the conversation is useful from the first minute.

Afterwards we recommend the best approach and send a clear Scope of Work covering deliverables, timeline and team, so you know exactly what to expect before anything starts.

We kick off within 3 business days of approval, and the work then runs in milestones, with regular updates and feedback rounds all the way to launch.